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Nuṛ

նուռ · pomegranate

Support

Answers to the questions we are asked most. If yours is not here, write to info@artio.space.

Contact

Contact us

Write to info@artio.space. Tell us your iPad or iPhone model, iPadOS or iOS version, Nuṛ version, and what happened. A screenshot can help; remove personal information you do not want to send.

Never send your Apple Account password or payment-card details.

For grown-ups

The grown-up check and Kid Mode

Press and hold for three seconds, then answer the multiplication question. Three wrong answers start a one-minute cooldown. Reopening the check or relaunching the app does not reset the recorded attempts or cooldown.

Kid Mode is on by default. It hides child-facing store and optional outside-link surfaces. A grown-up can open Profile, then Settings, then Nuṛ Plus & restore purchases under For grown-ups, and pass the check. Grown-up actions retain their own checks. Required Terms and Privacy links remain available behind a check.

Turning Kid Mode on or off also requires the check.

Nuṛ Plus

Pages, effects and printing

The app shows the pages and effects available with your current access. Nuṛ Plus is an App Store subscription. Its purchase screen shows the subscription period and current price supplied by Apple before purchase. Subscriptions renew unless cancelled.

Printing requires Plus, with the existing exception for the alphabet poster earned in the app.

Purchases

Restore purchases

  1. Use the Apple Account that bought the subscription on the iPad or iPhone.
  2. Open Nuṛ, then Profile, then Settings.
  3. In Kid Mode, open Nuṛ Plus & restore purchases and pass the grown-up check.
  4. If Plus is not already active, tap Restore purchases, pass any requested check and follow Apple's prompts.

If Plus is already active, Settings shows Manage subscription instead. Restoring purchases restores subscription access; it does not retrieve artwork from another device. Nuṛ has no separate sign-in account.

If restoration fails, contact us with the message shown and purchase date. Do not send your password.

Purchases

Manage or cancel a subscription

On iPad or iPhone, open Apple's Settings, tap your name, choose Subscriptions, then Nuṛ, and follow Apple's cancellation instructions. You can also use Nuṛ's Manage subscription row when Plus is active, after the grown-up check.

Cancelling stops future renewal. Follow the dates and status Apple displays. Deleting Nuṛ does not itself cancel a subscription.

See Apple's cancellation instructions.

Purchases

Refund requests

For an App Store refund request, visit reportaproblem.apple.com. Apple evaluates the request; a refund is not guaranteed. See Apple's refund instructions.

Your artwork

Save, share or print current artwork

Open the page's Page options menu, choose Grown-up actions, and pass the check. Output can use the current coloring, including work in progress, on a page you can access. Preview the image, replay or postcard, then choose Save, Share or Print as available. Print offers blank line art or the current colors, under the Plus and earned-poster rule above.

Saving a picture or replay asks to add to Photos. Nuṛ does not request access to browse existing photos. Replay exports contain video without an added app-music track. Exports do not preserve an editable coloring session.

If Photos permission was refused, open the device's Settings, then Apps, then Nuṛ, then Photos; on older system versions, find Nuṛ directly in Settings. Allow adding photos. If saving fails, check the error, permission and available storage. Share and Print use the recipients and printers selected in Apple's system interface.

Keep your artwork

Local saving and backups

Open Profile, then My Works, to return to saved artwork. With Auto-save my works enabled, Nuṛ attempts to save as you color. Saving can fail, and changes that remain only in memory can be lost. If Auto-save is off, do not assume every edit has been saved.

Before closing or deleting the app, leave the canvas through its normal navigation, check for save errors, and export important artwork when possible. If a save error persists, keep the app open and contact support.

Artwork is stored in the local app. Nuṛ does not offer its own account-based service for moving artwork between devices. Apple backup or device migration may include it under your settings; recovery is not guaranteed. Deleting the app normally removes its local data from that device. Photos exports, backups and recipient copies are separate.

Settings

Sound, motion and Kid Mode

Profile, then Settings, contains tap-sound, haptic, motion, autosave and Kid Mode controls. Nuṛ also responds to the system Reduce Motion setting.

Troubleshooting

If something is not working

For a small shape, tap inside its outline and zoom if the page supports it. For other problems, first check for a save error and preserve important work before restarting. Force-closing is not a guaranteed safe recovery step.

If the problem repeats, send us the steps and the message shown.